| Author/Contributor(s): | Ellis, Richard Shawn |
| Publisher: | Forbes Books |
| Date: | 10/27/2026 |
| Binding: | Hardcover |
| Condition: | NEW |
For more than 1,400 years, the hotel industry has relied on the same model: build hotels near destinations and fill them with guests.
But modern travelers expect something more.
In The Hospitality Wildcatter, veteran hotel developer Richard Shawn Ellis explores how hospitality lost its focus on people and became dominated by standardized brands and predictable experiences. Drawing on decades of work in luxury resorts, casinos, and global development projects, Ellis introduces the Arc of Life, a new framework for designing hospitality around the evolving needs of travelers.
Readers will discover:
- Why the traditional hotel model is losing relevance
- How personalization is reshaping traveler expectations
- Why experience-driven destinations are redefining hospitality
- How design, data, and technology can improve guest experiences
Part memoir and part industry manifesto, The Hospitality Wildcatter offers a compelling look at the future of travel, hospitality, and place-making.