At America's Service: How Your Company Can Join the Customer Service Revolution (Warner Books)

Author/Contributor(s):	Albrecht, Karl
Publisher:	Grand Central Publishing
Date:	01/01/1992
Binding:	Paperback
Condition:	NEW

From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.