Emotionaler Wert: Schaffen Sie starke Bindungen zu Ihren Kunden

Author/Contributor(s):	Barlow, Janelle; Maul, Dianna
Publisher:	Berrett-Koehler Publishers
Date:	4/17/2000
Binding:	Hardcover
Condition:	NEW

Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic value of customers' feelings when they positively experience products and services -to their customers' experiences.
Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences.