The Control Theory Manager

Author/Contributor(s):	Glasser, William, M.D.
Publisher:	Harper Business
Date:	12/2/1994
Binding:	Paperback
Condition:	NEW

Combining the control theory of William Glasser with the wisdom of W. Edwards Deming, this indispensable management resource explains both what quality is and what lead-managers need to do to achieve it.