| Author/Contributor(s): | Beer, Jennifer E |
| Publisher: | New Society Publishers |
| Date: | 10/01/2012 |
| Binding: | Paperback |
| Condition: | NEW |
The Mediator's Handbook presents a time-tested, step-by-step model for helping people work through conflict from first contact through reaching a lasting resolution. The Toolbox section details the skills mediators need to understand conflict, facilitate the process, and help participants make decisions.