Anytime, Anywhere: How the Best Bricks- And-Clicks Businesse Deliver Seamless Service to Their Customers (Revised)

Author/Contributor(s):	Spector, Robert
Publisher:	Basic Books
Date:	12/18/2002
Binding:	Paperback
Condition:	NEW

Lessons from a dozen market leaders who have mastered the game of multi-channel service.