Delivering Profitable Value (Revised)

Author/Contributor(s):	Lanning, Michael J
Publisher:	Basic Books
Date:	01/28/2000
Binding:	Paperback
Condition:	NEW

"Not another empty call for 'obeying the customer, ' this book offers a comprehensive framework and approach by which the entire organization can learn to discover the end-result experiences that customers truly value, and then reinvent the business based on those discoveries."--Stephen A. Furbacher, President, Dynegy Midstream Services, LLP.