Quality Is Personal: A Foundation For Total Quality Management

Author/Contributor(s):	Roberts, Harry
Publisher:	Free Press
Date:	6/28/1993
Binding:	Paperback
Condition:	NEW

In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management.