{"product_id":"9781617298837","title":"Conversational AI: Chatbots that work","description":"\u003ctable\u003e\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"\"\u003e\u003cstrong\u003eAuthor\/Contributor(s):\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"\"\u003eFreed, Andrew\u003cbr\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"\"\u003e\u003cstrong\u003ePublisher:\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eManning\u003cbr\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"\"\u003e\u003cstrong\u003eDate:\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e10\/12\/2021\u003cbr\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"\"\u003e\u003cstrong\u003eBinding:\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"\"\u003ePaperback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"\"\u003e\u003cstrong\u003eCondition:\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"\"\u003eNEW\u003cbr\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\u003c\/table\u003e\u003cb\u003eDesign, develop, and deploy human-like AI solutions that chat with your customers, solve their problems, and streamline your support services.\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eIn \u003ci\u003eConversational AI\u003c\/i\u003e, you will learn how to:\u003cbr\u003e\u003cbr\u003ePick the right AI assistant type and channel for your needs\u003cbr\u003eWrite dialog with intentional tone and specificity\u003cbr\u003eTrain your AI’s classifier from the ground up\u003cbr\u003eCreate question-and-direct-response AI assistants\u003cbr\u003eDesign and optimize a process flow for web and voice\u003cbr\u003eTest your assistant’s accuracy and plan out improvements\u003cbr\u003e\u003cbr\u003e\u003ci\u003eConversational AI: Chatbots that work\u003c\/i\u003e teaches you to create the kind of AI-enabled assistants that are revolutionizing the customer service industry. You’ll learn to build effective \u003ci\u003econversational AI\u003c\/i\u003e that can automate common inquiries and easily address your customers' most common problems. This engaging and entertaining book delivers the essential technical and creative skills for designing successful AI solutions, from coding process flows and training machine learning, to improving your written dialog.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the technology\u003c\/b\u003e\u003cbr\u003eCreate AI-driven chatbots and other intelligent agents that humans actually enjoy talking to! Adding intelligence to automated response systems saves time and money for you and your customers. \u003ci\u003eConversational AI\u003c\/i\u003e systems excel at routine tasks such as answering common questions, classifying issues, and routing customers to the appropriate human staff. This book will show you how to build effective, production-ready AI assistants.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the book\u003c\/b\u003e\u003cbr\u003e\u003ci\u003eConversational AI\u003c\/i\u003e is a guide to creating AI-driven voice and text agents for customer support and other conversational tasks. This practical and entertaining book combines design theory with techniques for building and training AI systems. In it, you’ll learn how to find training data, assess performance, and write dialog that sounds human. You’ll go from building simple chatbots to designing the voice assistant for a complete call center.\u003cbr\u003e\u003cbr\u003eWhat's inside\u003cbr\u003e\u003cbr\u003ePick the right AI for your needs\u003cbr\u003eTrain your AI classifier\u003cbr\u003eCreate question-and-direct-response assistants\u003cbr\u003eDesign and optimize a process flow\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the reader\u003c\/b\u003e\u003cbr\u003eFor software developers. Examples use Watson Assistant and Python.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the author\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eAndrew R. Freed\u003c\/b\u003e is a Master Inventor and Senior Technical Staff Member at IBM. He has worked in AI solutions since 2012.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003ePART 1 FOUNDATIONS\u003cbr\u003e1 Introduction to \u003ci\u003econversational AI\u003c\/i\u003e\u003cbr\u003e2 Building your first \u003ci\u003econversational AI\u003c\/i\u003e\u003cbr\u003ePART 2 DESIGNING FOR SUCCESS\u003cbr\u003e3 Designing effective processes\u003cbr\u003e4 Designing effective dialogue\u003cbr\u003e5 Building a successful AI assistant\u003cbr\u003ePART 3 TRAINING AND TESTING\u003cbr\u003e6 Training your assistant\u003cbr\u003e7 How accurate is your assistant?\u003cbr\u003e8 Testing your dialogue flows\u003cbr\u003ePART 4 MAINTENANCE\u003cbr\u003e9 Deployment and management\u003cbr\u003e10 Improving your assistant\u003cbr\u003ePART 5 ADVANCED\/OPTIONAL TOPICS\u003cbr\u003e11 Building your own classifier\u003cbr\u003e12 Additional training for voice assistants","brand":"Manning","offers":[{"title":"Default Title","offer_id":48176681287935,"sku":"9781617298837","price":49.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0452\/0886\/2873\/files\/Jacket_09d2c457-0d07-4da2-94c2-03f945625b04.jpg?v=1771351318","url":"https:\/\/massivebookshop.com\/products\/9781617298837","provider":"MASSIVE BOOKSHOP","version":"1.0","type":"link"}