{"product_id":"9780061894107","title":"The Little Big Things: 163 Ways to Pursue EXCELLENCE","description":"\u003ctable\u003e\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"\"\u003e\u003cstrong\u003eAuthor\/Contributor(s):\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"\"\u003ePeters, Thomas J.\u003cbr\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"\"\u003e\u003cstrong\u003ePublisher:\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eHarper Business\u003cbr\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"\"\u003e\u003cstrong\u003eDate:\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e1\/24\/2012\u003cbr\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"\"\u003e\u003cstrong\u003eBinding:\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"\"\u003ePaperback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"\"\u003e\u003cstrong\u003eCondition:\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"\"\u003eNEW\u003cbr\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\u003c\/table\u003e\u003cp\u003e\"It is [Tom] Peters—as consultant, writer, columnist, seminar lecturer, and stage performer—whose energy, style, influence, and ideas have [most] shaped new management thinking.\" —\u003ci\u003eMovers and Shakers: The 100 Most Influential Figures in Modern Business\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003e“We live in a Tom Peters world.” —\u003ci\u003eFortune Magazine\u003c\/i\u003e\u003c\/p\u003e\u003cp\u003eBusiness uber-guru Tom Peters is back with his first book in a decade, \u003ci\u003eThe Little Big Things\u003c\/i\u003e. In this age of economic recession and financial uncertainty, the patented Peters approach to leadership and business management—no-nonsense, witty, down-to-earth, insightful—is more pertinent now than ever. As essential for small-business owners as it is for the heads of major corporations, \u003ci\u003eThe Little Big Things\u003c\/i\u003e is a rousing call-to-arms to American business to get “back to the basics” of running a successful enterprise. \u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003eThe Little Big Things\u003c\/i\u003e offers a clear path back to what works, focusing on the practical details that build business excellence:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eActionable Business Strategy:\u003c\/b\u003e Move beyond theory with witty, down-to-earth, and immediately applicable advice for owners and executives alike.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eInnovative Management Thinking:\u003c\/b\u003e Challenge convention and get “back to the basics” with Peters’ patented, no-nonsense approach to running a successful enterprise.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eExceptional Customer Service:\u003c\/b\u003e Discover why the small details—from a clean restroom to a simple “thank you”—are the big things that create lasting value and loyal customers.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eSmall Business Growth:\u003c\/b\u003e Learn how to thrive in any economic climate, with guidance as essential for a Main Street shop as it is for a major corporation.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Harper Business","offers":[{"title":"Default Title","offer_id":46188691652863,"sku":"9780061894107","price":16.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0452\/0886\/2873\/files\/9780061894107_s600x595.jpg?v=1779892882","url":"https:\/\/massivebookshop.com\/de\/products\/9780061894107","provider":"MASSIVE BOOKSHOP","version":"1.0","type":"link"}